Contents Reports

• Click Technical Support from the side menu.
• Click the Submit New Request button to create a new support ticket.
• Use the search fields (Request Number, Subject, and School) to filter the tickets assigned to you, then click the Search button.

• Note: You can find the status summary in the colored section showing the number of tickets classified as In Progress, Ongoing, Waiting for User Response, or Closed.

• To export the ticket list, click the Export button.

• Note: To view ticket details such as Request Number, Type, Subject, Status, Date Added, Last Updated, School, or Governorate, please refer to the table.

reate a New Support Ticket: #

• Click the Submit New Request button at the top of the page — a data entry screen will appear.
• Select the request type from the dropdown list (Suggestion – Issue – Inquiry).
• Choose the priority (Low – Medium – High – Critical).
• Enter the subject.
• Enter the description for the inquiry or the issue.
• You can include the problem link.
• Attach files.
• Click the Send button.

From the Actions column, you can reopen the ticket or close it.

When you click Reopen Ticket, a message will appear saying:
“Are you sure you want to change the request status to In Progress?”

If you click OK, the ticket will appear in the status summary in the colored section showing the number of tickets classified as In Progress.

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The status will change to In Progress.
You can open it, add a comment, and click the Add Comment button.