Support / Request

Accessing the Internal Technical Support Screen
From the side menu in the Noor Platform, select Support / Request.

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Steps to Create a Support Request #

Click on “Submit New Request”

Step 1: Select the Request Type

• Suggestion
• Issue
• Inquiry

Step 2: Select the Request Priority Level

• Low
• Medium
• High
• Critical

Step 3: Enter the Request Title
A short and clear title that accurately describes the issue.

Step 4: Enter the Request Description
It should include:

• What were you trying to do?
• What actually happened?
• Did you attempt any solutions?

Step 5: Add the Page Link
Copy the link where the issue occurred to help the support team access it directly.

Step 6: Attach Supporting Files

• Screenshot of the issue
• Short video
• Documents supporting the request

Attachments clearly illustrate the issue and significantly speed up resolution.

Step 7: Submit the Request
Click Submit to send the request.

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Ticket Status Explanation (Displayed at the Top of the Screen) #

• In Progress
  Tickets currently being handled by the support team.
• To Be Worked On
  Tickets that have been logged but not yet started.
• Closed
  Tickets that have been closed after implementing the solution or responding to the inquiry.
• Waiting for User Response
  The support team has responded and is awaiting further input from the user.

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Search and Filter Bar #

You can search by:

• Request number
• Subject
• Governorate
• Status (All — In Progress — Closed — etc.)